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My Interior

My Exterior

My Hardware

  • 18 Carat Gold
  • Palladium
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Emboss and logo will be in Gold to match the hardware

Terms, Conditions and privacy Policy

Privacy Policy

We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This website is operated by The Vanity Case Company Limited (Company number: 1300007). We specialise in providing bespoke luxury leather vanity cases that are customised to your specification. For more information see
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.


Our Website

This privacy policy relates to your use of our website,, and also in relation to any Products you order or discuss with us at any time.

Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase Products via our website, post material to our website and compete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies and other technologies’ below).

We may collect and use the following personal information about you:

• your name and contact information, including email address and telephone number;

• your billing information and transaction details. Please note that we will not hold or store payment card information; this will be stored and used only by Stripe;

• location data eg your physical address so we can courier your Product to you;

• details of any feedback you give us by phone, email, post or via social media;

• information about the Products we provide to you;

• your contact history, purchase history and saved items;

• information on how you use our website, IT, communication and other systems;

• your responses to surveys, competitions and promotions

We use this personal information to:

• create and manage your order with us

• verify your identity

• provide Products to you

• provide details of future promotions to you in respect of our Products

• customise our website and its content to your particular preferences

• notify you of any changes to our website or to our services that may affect you

• improve our services

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

To purchase Products from us through our Website, you will be required to provide billing information including payment card information and associated address. We do not collect and hold this data. This data is obtained via our payment company, Stripe, who have their own terms and conditions including Privacy Policy, which you will need to review and accept separately.

Our legal basis for processing your personal information

When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

• consent: where you have given us clear consent for us to process your personal information for a specific purpose

• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)


Further information—the personal information we collect, when and how we use it

Please read the following section for further details on when we collect personal information, and what information we collect as well as how we use it:

· To provide Products to you;

· To prevent and detect fraud against you or The Vanity Case Company Ltd ie to minimise fraud that could be damaging for us and for you;

· To provide details of future promotions to you;

· Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies;

· Ensuring business policies are adhered to eg policies covering security and internet use so we can deliver the best service to you;

· Operational reasons, such as improving efficiency, training and quality control;

· Ensuring the confidentiality of commercially sensitive information to protect trade secrets and other commercially valuable information and to comply with our legal and regulatory obligations;

· Statistical analysis to help us manage our business;

· Preventing unauthorised access and modifications to systems;

· Notify you of any changes to our website that may affect you;

· Updating and enhancing customer records;

· Statutory returns;

· Ensuring safe working practices, staff administration and assessments;

· Marketing our services and those of selected third parties to existing and former customers, third parties who have previously expressed an interest in our Products and/or third parties with whom we have had no previous dealings;

· External audits and quality checks eg for ISO accreditation and the audit of our accounts.

Who we share your personal information with

We routinely share your name and delivery address details with our courier of the Products.

This data sharing enables them to despatch the Products you ordered directly to you.

Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Transfer of your information out of the EEA

We may transfer your personal information to other companies which are located outside the European Economic Area (EEA) such as couriers who are located outside the EEA, in order to deliver the Products to you.

Countries outside of the EEA do not have the same data protection laws as the United Kingdom and EEA. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to provisions of the General Data Protection Regulation) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

If you would like further information, please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the United Kingdom or EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website..

For further information on cookies, our use of relevant similar technologies, when we will request your consent before placing them and how to disable them, please see our Cookie Policy.


We would like to send you information about products and services, competitions and special
offers, which may be of interest to you. Where we have your consent or it is in our legitimate
interests to do so, we may do this by post, email, or telephone.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register with us.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

It may take up to 14 days for this to take place.
For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information

• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

• require us to correct any mistakes in your information which we hold

• require the erasure of personal information concerning you in certain situations

• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

• object at any time to processing of personal information concerning you for direct marketing

• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

• object in certain other situations to our continued processing of your personal information

• otherwise restrict our processing of your personal information in certain circumstances


For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.


If you would like to exercise any of those rights, please:

• email us on

• let us have enough information to identify you,

• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

• let us know the information to which your request relates.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.

Changes to this website privacy policy

This website privacy policy was published on 06/04/2020 and last updated on 06/04/2020.

We may change this website privacy policy from time to time, when we do we will inform you via a notification on the website.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please send an email to

OUR TERMS OF SALE/Terms and conditions

Please read the following important terms and conditions before you purchase anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

This contract sets out:

• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

In this contract:

• ‘Product’ means the luxury leather vanity case that has been customised to your order
either from our Iconic Range or Individuality Range of goods, or any other goods or
accessories sold by us.

  • ‘We’, ‘us’ or ‘our’ means The Vanity Case Company Ltd (company number: 1300007);
  • ‘Website’ means
  • ‘You’ or ‘your’ means the person using our site to purchase Products from us.

1 Introduction
1.1 By accessing or using our Website, [mobile application] or other service on any computer,
mobile device, tablet, console or other device, you consent to our Terms of Sale (“Terms”).

1.2 If you purchase Products on our Website you agree to be legally bound by this contract and any supportive documents in association with it, including our Website Terms of Use, please see links on our Website.

1.3 We reserve the right to update and revise our Terms at any time to ensure that they
accurately reflect developments in the law and our business operations. Any amendments
made will be effective upon updating on the Website.

1.4 You may only purchase Products from our site for personal and non-business reasons.

1.5 This contract is only available in English. No other languages will apply to this contract.


2 Your privacy and personal information

2.1 Our Privacy Policy is available on our Website via a link here.

2.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what
personal information we collect from you, how and why we collect, store, use and share
such information, your rights in relation to your personal information and how to contact us
and supervisory authorities if you have a query or complaint about the use of your personal

3 Using our Website

3.1 In order to purchase our Products, you will need to make your selection from the range of
Products available in our different ranges. For our Iconic Range, you will set up a
consultation with our stylist to customise your Product.

3.2 By using our Website, you agree that you are solely responsible for any activity or usage that occurs. You also agree that you provide us with complete, accurate and updated
information, as we will not accept any liability for any incorrect or incomplete information.


4 Ordering Products from us

4.1 Below, we set out how a legally binding contract between you and us is made. This process varies if you order Products from our different ranges, so we will set these terms out in full below.

Individuality Range

4.2 You must use our Website to place an order for a Product in this range. The Products in this range are customisable to your preferences, using the drop down selection boxes. Please
read and check your order carefully before submitting it as once the order has been
submitted, these selections cannot be altered or refunded.

4.3 Our Website will generate a visual sample of the Product based on your choices, as an
indication of what your Product will look like on delivery. Please note that this is for
illustrative purposes only.

4.4 When you place your order at the end of the online checkout process (eg when you click on the ‘pay now’), we will acknowledge it by automated email. This acknowledgement does
not, however, mean that your order has been accepted by us. Please see below for “Order

Iconic Range

4.5 The Products in this range are entirely customisable to your preferences.

4.6 To order a Product in this range, you will need to arrange a consultation with our stylist by sending an email through a link on the Website. Our stylist will then email you to confirm how you wish this consultation to take place, either in person, by telephone or by Zoom
video conference.

4.7 You discuss options available with our stylist and have the option to select from our full range of leathers, silks, precious or semi-precious stones, gold or silver hardware and other customisable options available. An invoice for the Product will then be produced based on your selections.

4.8 Such invoice will become payable within 3 days of the date of the invoice.

4.9 Payment is to be made via Stripe unless otherwise indicated by us.

4.10 Your receipt and payment of the invoice does not mean your order has been accepted by us. Please see below for ‘Order Confirmation’.


5 Order confirmation

5.1 We may contact you to say that we do not accept your order. This is typically for the
following reasons:

(a) the materials selected to customise the Products are unavailable;
(b) we cannot authorise your payment;
(c) you are not allowed to purchase the Products from us;
(d) we are not allowed to sell the Products to you;
(e) you have ordered too many Products; or
(f) there has been a mistake on the pricing or description of the Products.

5.2 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

(a) a legally binding contract will be in place between you and us; and
(b) we will dispatch the Products to you within the timeframe confirmed in the
Confirmation Email or if no timescale is mentioned then within those
timescales as set out on our Website.

5.3 If you are under the age of 18 you may only purchase Products from our Website if you have consent from someone above the age of 18 years.

5.4 We will order the specific materials for your bespoke order following payment by you,
meaning that your order cannot be cancelled or amended in any way.


6 No right to cancel this contract

6.1 You do not have the right to cancel this contract after purchasing our Products as our
Products are made to your specifications and clearly personalised. For the avoidance of
doubt, the exemption under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulation 28(1)(b) applies to all of our Products.

6.2 This clause is subject to the provisions of clause 13 regarding faulty Products (see below).


7 Delivery

7.1 We use a courier to deliver our Products. Please note that our expected delivery timescales may differ depending on the time of year.

7.2 The estimated date for delivery of the Products is set out on our Website.

7.3 If something happens which:
7.3.1 is outside of our control; and
7.3.2 affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the Products by email, if this is
possible and within our knowledge.

7.4 Delivery of the Products will take place when we deliver them to the address that you gave to us. We do not accept any liability for incorrect or incomplete delivery information.

7.5 If nobody is available to take delivery, please contact the courier using the contact details
left by them at the time of attempted delivery.

7.6 You are responsible for the Products when delivery has taken place. In other words, the risk in the Products passes to you when you take possession of the Products.

7.7 We may deliver your Products in instalments. If you want to see whether your Products may be delivered in this way, click on the [insert details such as ‘key information’ button] at any time during the online checkout process.


8 Price and Payment

8.1 The Price of the Products will be as quoted on our Website (for the Individuality Range) or as quoted in the invoice we send you (for the Iconic Range).

8.2 The price of the Products:
8.2.1 is in pounds sterling (£)(GBP);
8.2.2 includes VAT at the applicable rate; and
8.2.3 includes the cost of delivery of the Products to you but not repeat attempts to

8.3 We accept all major credit cards and debit cards. We do not accept payments by cash.

8.4 We will do all that we reasonably can to ensure that all of the information you give us when paying for the Products is secure by using an encrypted secure payment mechanism.
However, in the absence of negligence on our part, any failure by us to comply with this
contract or our Privacy Policy (see clause 2) or breach by us of our duties under applicable
laws we will not be legally responsible to you for any loss that you may suffer if a third party
gains unauthorised access to any information that you give us.

8.5 For online payments made for the Individuality Range of Products, your credit card or debit card will be charged upon making payment when submitting your order online.

8.6 For payments made for the Iconic Range of Products, your credit or debit card will be
charged on payment of the invoice supplied. Payments made by bank transfer will be
charged immediately on payment being made. All payments made confirm your obligation
to be bound by the terms of our contract.

8.7 All payments by credit card or debit card need to be authorised by the relevant card issuer.


9 Nature of the Products

9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory
rights’), for example, the Products:

9.1.1 are of satisfactory quality;
9.1.2 match the description, sample or model.

9.2 We must provide you with Products that comply with your legal rights.

9.3 While we try to make sure that:

9.3.1 all weights, sizes and measurements set out on our Website are as accurate as
possible, there may be a small discrepancy in such weights, sizes and measurements
in the Products ordered as they are bespoke to your requirements; and
9.3.2 the leather and silk colours of our Products and materials used are displayed as
accurately as possible on our Website; the actual colours that you see on your
computer may vary depending on the monitor that you use. Also, these leathers and
silks are natural products with naturally occurring blemishes, so there may be
variations on the finished products which cannot be anticipated and for which we
will not accept responsibility. If you have any queries in relation to the colour of
these materials, you may request a swatch sample prior to submitting an order,
limited to two leather swatches and one silk swatches (and no more than three
swatches in total).

9.4 If we can’t supply certain elements ordered for our Products (such as some of our bespoke
customisable options) we may need to substitute them with alternative elements of equal or better standard and value. In this case:

9.4.1 we will let you know if we intend to do this, but this may not always be possible; and
9.4.2 you can refuse to accept such substitutes, in which case we will offer you a refund or
a replacement and let you know how long such an offer remains open for.


10 End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us
under this contract.


11 Limit on our responsibility to you

11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or
personal injury caused where we have been negligent) or arising under applicable laws
relating to the protection of your personal information, we are not legally responsible for:

(a) losses that were not foreseeable to you and us when the contract was

(b) losses due to a force majeure event, including but not limited to, an act of
God, fire, explosion, flood, adverse weather, earthquake, terrorism, riot,
acts or omissions of our third party suppliers and any delays caused by third
parties, including but not limited to, any customs checks. In such
circumstances, we shall not be liable for any consequential loss (including
any customs taxes or duty) or any disappointment, and any enquires relating
to such events should be addressed directly with your local customs office;

(c) losses that were not caused by any breach on our part;

(d) losses that were caused by events beyond our control;

(e) losses that were caused by the failure of third party suppliers;

(f) losses that were caused by any faults or delays in the manufacturing process
for the Products;

(g) business losses;

(h) losses to non-consumers; and

(i) losses that result from your breach of this contract.


12 Faulty Products

12.1 We have a manufacturer based in Great Britain who will undertake the manufacture of all Products ordered. Whilst we are confident in the skill of our manufacturer and the quality of the Products being manufactured by them, we cannot guarantee that Products will not incur faults (occurring either during manufacture or during delivery).

12.2 If there is a genuine fault with the Products received, then it is the responsibility of the
manufacturer to rectify this.

12.3 In the event of a genuine fault, you must first contact us to inform us of the fault in the
Products, so that details of the fault can be taken and assessed. If it is agreed that the fault is a genuine fault, then you must follow the procedure below.

12.4 If a genuine fault has been agreed with us, the Products must be returned to us within 14
days following initial delivery, ensuring that the Products remain packaged as received and
including paperwork and certificate enclosed. We will arrange for a courier to collect the
Products from you.

12.5 We will always aim to repair any genuine fault in the first instance. Please note that it is at our discretion whether to replace the Products. Once we have received the returned
Products, we will confirm by email the action to be taken by us and the intended date for
you to receive the repaired Products or replacement Products.


13 Disputes

13.1 We will try to resolve any disputes with you quickly and efficiently.

13.2 If you are unhappy with:

13.2.1 the Products;
13.2.2 our service to you; or
13.2.3 any other matter,
please contact us as soon as possible by emailing:

13.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.

13.4 If you want to take court proceedings, the courts of the United Kingdom will have exclusive jurisdiction in relation to this contract.

13.5 The laws of England and Wales will apply to this contract.


14 Third party rights

14.1 No one other than a party to this contract has any right to enforce any term of this contract.


15 Intellectual Property Rights

15.1 All content that appears on our website and other mediums such as social media, including but not limited to all designs, illustrations, photographs, video clips, written materials and descriptions and visual samples generated remain the exclusive property of us and our manufacturer. These are protected by trademarks and international copyright laws.

15.2 All trademarks, service marks, word marks and trade names that appear on our website and the overall “look and feel” of our Products are owned by us. You may not display, reproduce or otherwise use the content or materials from our website or other materials without first receiving written consent from us.

15.3 You must not post any defamatory or misleading comments or images about us or our Products on any social media platforms.

15.4 If you would like to request our consent to use such materials or content, please contact us by email:


16 General

16.1 This contract is personal to you and you have no right to assign or otherwise transfer your rights to anyone else.

16.2 If any provision of this contract is deemed unenforceable by any court with relevant
jurisdiction, this shall not affect the remainder of this contract.

16.3 For more detailed information on your rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) and what you should expect from us, please visit the Citizens
Advice website: or call 03454 04 05 06.

16.4 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

If you don’t understand any of this contract and want to talk to us about it, please contact us by Email:

The Individuality Range

Our expertly hand-crafted vanity cases are the perfect luxury accessory. Each case effortlessly blends luxurious quality with meticulous attention-to-detail.


309 mm H / 415 mm W / 160 mm D / 510 mm H including handle


100% British-made, classic D-shaped vanity case with self-coloured stitching
The finest ethically and sustainably sourced materials

A range of timeless colours

Hand-crafted key pouch containing two 18-carat gold or palladium signature keys
27 mm flat leather or vegan leather handle for ease and comfort when carrying.
The Vanity Case Company logo is decoratively embossed on the top of the case in a choice of gold or silver foil
Cases are delivered in a stunning presentation box and are wrapped in a signature dust bag which protects the case when not in use.


Luxuriously soft Italian leather / PETA approved vegan leather with unique micro fibre technology / Designer 18-carat gold or palladium plated hardware / Non-animal derived adhesives


The spacious interior is lined with cruelty-free British silk. The Vanity Case Company’s V logo is woven into the silk creating an exquisite detail
Leather framed rectangle safety mirror
Ruched silk compartment


Personalised foil embossing in gold or silver for up to three initials